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H10 Ocean Maya Royale - A to Z Inspection

David's Rating - Thumbs Up!

The following is David's professional opinion from a recent hotel inspection.

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Ambiance-I have been wanting to see this resort for a while since H10 took over the Madarin. This still ranks as some of the best kept grounds in the Riviera Maya. It is a smaller resort with only 200 rooms allowing them to give more attention to service.

Beach-The beach is nice, but a tad rocky when you get out into the ocean which is pretty common in this stretch of the Riviera Maya.

Charges (extra) - Spa treatments, long distance and business services. The Brazilian restaurant also has a surcharge for dinner and show.

Distances- In the Riviera Maya about 10-15 minutes from Playa del Carmen.

Entertainment on Property -They have many different activities during the day and theme shows in the evening.

Fitness Area - A very nice fitness center with all the usual suspects.

Food- The have 4 restaurants here, 3 are specialty restaurants serving Mexican, Japanese with a Teppanyaki grill and Brazilian cuisine. The Brazilian restaurant includes a show and has a $35.00 p/person surcharge not included with the all-inclusive. This is the only resort out of the hundreds I have inspected that took me back into one of the kitchens since they were so proud of how clean they keep things. I was impressed.

Getting Around- Taxi would be the most convenient to get around. I do not suggest renting a car unless you really know your way around driving in Mexico. They also provide a shuttle twice a day to Playa del Carmen.

Internet Access -Wi-FI Internet access from the lobby.

Jackets and Ties- Keep them at home, but bring slacks and polo shirt for dinner in the Specialty restaurants.

Kids-Keep the kids at home, this resort converted over to Adults Only.

Little Known Fact- Wonder what H10 stands for? Well I did. The "H" is the brand of the company based in Spain and the 10 stands for the level of service they strive for on a scale of 1-10.

Medical Services-On call medical services.

Negatives- I wish they did not charge for the Brazilian restaurant and show. When people stay at an all-inclusive the expectations are everything is included other than Spa services.

Nightlife- They have shows and theme nights in the evening and you are not too far away from Playa del Carmen with the bars and nightlife there.

Opportunities-Take advantage of the aggressive prices,since they are a smaller resort.

Pool-They two pools, one is more for adults and the large free form pool has a shallow section for the kids. This is also one of the few resorts that has an outdoor jacuzzi.

Protection-In room safe.

Recreation-All-inclusive Service includes non-motor water Sports, tennis, transportation to Playa del Carmen (twice daily, reservation required), Sauna and Jacuzzi in the Spa.

Rooms-All the rooms here are standard rooms but the ones in the main building are a tad larger.

Shopping-Small shops at the resort and plenty of shopping in Playa del Carmen.

Spa-They have spa facilities with your typical massages, manicures, facials etc.

Terrain-A very small resort with low rise buildings spread out among beautiful landscape.

Updates-Nothing to report at this time.

View-The way the resort is laid out your rooms would have views of the grounds.

Weather-Mid December through May has the best weather. September and October gets more rain.

WOW Factor-Pride in their property was very evident.

X-Y-Z-This resort offers great value if you prefer a smaller more quite resort without all the bells and whistles.

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"Just the Facts"

Hotel Location

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H10 Ocean Maya Royale is situated beachfront in the Mayan Riviera, a perfect playground from which to explore the many local attractions or simply lie back and enjoy our all-inclusive hospitality.


Local Phone: 011-52-984-87-34-700
Fax: 011-52-984-87-34701

Hotel Facilities

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Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Number of Pools: 2
Outdoor Pools: 1     
Swim-up Bar
There is a large outdoor free form swimming pool with a shallow kids section and a separate jacuzzi.
Playacar Golf Club
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: TBA
Cart Fee: $30.00 mandatory
Club Rental Fees: $30.00
Caddy: Mandatory
Lessons Available
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: free of charge
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
Jet Ski / Wave runner: Additional Charge
Water skiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery
Health Club / Spa
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge


Hotel Details

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H 10 Hacienda Maya is an All-Inclusive beachfront resort surrounded by extensive tropical landscaping of hibiscus and bougainvillea. Each of the 320 air-conditioned rooms is housed within a two-story bungalow unit, with eight rooms per bungalow.

Guests will find themselves captivated by the dazzling landscape of the surrounding garden areas, while the wide selection of land and water sports is sure to please. Other features include nightly entertainment, domestic brand drinks.

Beach: The property is situated on a long stretch of sheltered white sand.

Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 320
Year Opened: 1998

Credit Cards: Visa, Master Card, American Express


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H 10 Hacienda Maya features 1 meal plan options:

All Meals, Drinks & Tips-All, Domestic Drinks only

There are 4 Restaurants at H 10 Hacienda Maya:

El Mandarin - Open from 10 to 11:30 AM for continental breakfast, from 12:30 to 5:30 PM for snacks and from 7 to 10 PM as a Mexican specialties restaurant.
El Gaucho - Ocean front Gourmet Argentinean Steak House.
La Hacienda - The main Buffet open from 7 to 10 AM for breakfast, from 12 to 3 PM for lunch, and from 7 to 10 PM for dinner.
Yookoso - Japanese specialties open only for dinner from 7 to 10 PM.

Activities & Entertainment

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Daily Activities & Entertainment:

Water sports, Beach Volleyball, Dive Shop with PADI-certified instruction, Pool Tables.

Nightly Activities & Entertainment:

Nightly Entertainment, Professional Shows in the indoor theater,there are 2 discos


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