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Grand Riviera Princess - A to Z Inspection

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The following is David's professional opinion from a recent hotel inspection.

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Ambiance-This is a massive resort with almost 700 rooms located about 3 miles north of Playa del Carmen making it convenient to get into town. The resort is fairly spread out so even when full you do not feel like there are people everywhere.

Beach-The beach is very nice and wide and they have done a great job of providing plenty of opportunity for shade along the beach for those fair skinned blokes like myself.

Charges (extra) - Spa treatments, motorized water sports long distance and business services like internet access would be extra. They are a bit unusual in that a couple of the Specialty Restaurants have a surcharge like the Seafood and Asian unless you are staying in a higher room category.

Distances- A great location just north of Playa del Carmen. Many people like to be close to Playa for the shopping on 5th Avenue or to maybe take the 45 minute ferry across to Cozumel.

Entertainment on Property -They have activities all during the day, and entertainment in their Princess theatre in the evening.

Fitness Area - Excellent state of the art fitness center and spa. Since it is brand new, they have all new equipment. They have every spa treatment you could want. Something about being covered in Chocolate in one of the treatments does not float my boat but spa lovers rave about it.

Food- They have 7 restaurants, 5 are specialty restaurants serving Asian, seafood, International and Italian cuisine. They also have a Specialty Grill and a restaurant serving fondue which is unique to an all-inclusive. The Asian and Seafood restaurant have a surcharge unless you are staying in the Platinum and Laguna Villa Suites. 24 hour room service is also offered for the Platinum and Laguna Villa Suites.

Getting Around- Taxi is the best bet for I do not suggest you renting a car unless you really know what you are doing driving in Mexico. You are so close to Playa del Carmen that it will not break the bank to go into town.

Internet Access -For people staying in the Junior Suites, there is Wi-Fi access from the lobby for a charge, up to $25 for 24 hours. The Deluxe Junior Suites have access from the rooms also with a charge. The Platinum Suites have access from the rooms with no charge.

Jackets and Ties- Keep them at home, but bring slacks and polo shirt for dinner in the Specialty restaurants.

Kids-They have a kids club for children ages 4 to 12. They are also one of the few resorts that offer a teens club for ages 13-17. Babysitting is also offered.

Little Known Fact-The resort is brand new and just opened in December 2007..

Medical Services-On call medical services.

Negatives-Ok, ok, if large resorts turn you off, then this might not be a good fit. I tend to like the larger resorts for they offer more restaurants, pools and amenities but that is more a personal preference.

Nightlife- They have entertainment in the evening and there is plenty of nightlife a short taxi ride away in Playa del Carmen. If you get a chance to walk down 5th avenue during the evening it is a whole different experience than during the day.

Opportunities- The reason why I wanted to see this resort so much was their pricing for their Junior Suites is incredible for this level of resort. Since it is brand new, I think they want to attract many new guests with their pricing so the word of mouth gets out there. Take advantage if you can for I have to believe can increase their pricing to be in par with other resorts in their class.

Pool-I couldn't believe when they said hey have 12 pools but they do. I am in pool heaven. The have 8 main pools and 4 pools just for the munchkin's. The kids pool is not zero slope entry but only 1.3 ft in depth at the edge. Some of the pools have jacuzzis built in.

Protection-In room safe at no extra charge.

Recreation- Not sure where to start, you have tennis, basketball, volleyball, water sports both motorized and non motorized. You can take a scuba lesson in the pool or partake in the daily activities. Or you can do my favorite recreational activity by sitting by the pool with one of those fancy drinks with an umbrella in it.

Rooms- Their standard rooms are Junior suites with either a king or two double beds plus a small sitting area with a sofa. They have Deluxe Junior Suites that have a more partitioned off bedroom and larger sitting area and the Platinum Suites bundle in much more amenities. More details are listed below in the "Just the Facts" section of my review.

Shopping-They have a small shop at the resort for incidentals and small gifts plus you have plenty of shopping in Playa del Carmen.

Spa- They have a very nice spa with all of your standard treatments.

Terrain-The resort is spread out but very flat so easily to navigate. Though large, you don't need little golf carts to get you around the complex like some of the other even larger resorts.

Updates-Brand new! Just opened in December 2007.

View-Right on the ocean but keep in mind the way the resort is built perpendicular to the ocean your views will be of the pools and courtyard areas not the ocean.

Weather-Mid December through May has the best weather. September and October gets more rain.

WOW Factor-The size of the resort and all of the amenities that a large resort will have like 12 pools.

X-Y-Z-Right now, you will be hard pressed to find a resort with all the amenities for the price point. I think most people will enjoy their stay here.

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"Just the Facts"

Hotel Location


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GRAND RIVIERA PRINCESS Ctra. Federal Cancun-Playa del Carmen Km. 298 Playa del Carmen, Solidaridad Quintana Roo Riviera Maya, Mexico, 77710 Distance from Hotel to Town, 2 miles (3 kms). Distance from Hotel to Airport, 22 miles (35 kms). This property is located in a prime location on the Mayan Riviera, just three miles north of Playa del Carmen. The natural spectacular beach is further enhanced by the 300 palm trees that line the coast of the resort. The resort takes advantage of all the natural beauty of the area, as the gentle sloping beach and abundant white sand creates a privileged setting. You can enjoy so many activities and amenities at this hotel - from three pools that run across the property, tennis in the morning, disco dancing in the evening and relaxation amidst the carefully-maintained surroundings. This all-suite hotel is a perfect location for honeymooners to start their lives together, and couples to reconnect.

Hotel Facilities


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Hotel Amenities

Disco
Ice Machines
Entertainment
Juice Bar ($)
Float Mats
Golf (nearby) ($)
Aerobics (aqua)
Miniature Golf ($)
Rock Climbing Wall
Parking Facility
Sauna
Pool (children's)
Shuffleboard ($)
Water Aerobics ($)
Taxi Stand ($)
Bars/Lounges
Wedding Coordinator
Children's Playground
Tour Desk ($)
Beauty Salon ($)
Conference Rooms ($)
Trail/Track (jogging)
Boat Rentals ($)
Car Rental Desk ($)
Dive Center ($)
Internet Service ($)
Exercise Classes
Medical Services ($)
Game Room
Activities Desk
Poolside Grill
Banquet Room
Multilingual Staff
Safe Deposit Boxes (front desk)
Physically Challenged Accommodations
Pool (outdoor)
Snack Bar
Water sports (motorized) ($)
Tennis Courts (lighted)
Basketball Court
Wedding Site
Coffee Shop
Tours & Excursions ($)
Bicycle Rentals
Currency Exchange
Breakfast Room
Hospitality Desk
Doctor (on call) ($)
Jacuzzis (outdoor)
Fitness Center
Gift Shop
Aerobic Classes
Meeting Room ($)
Restaurant Bar (swim-up)
Newsstand ($)
Safe Deposit Boxes (in room)
Ping Pong
Poolside Beverage Service
Volleyball (beach)
Spa ($)
Water sports (non-motorized) ($)
Children's Activities
Tennis Instructor ($)
Beach (onsite)
Concierge
Trail (hiking)
Billiards
Business Center

 

Hotel Room Details


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JUNIOR SUITE ACCOMMODATIONS
156 Junior Suite Rooms
1 King bed or 2 double beds, with sofa, small table and 2 chairs
Full Bathroom with stand up Shower and Vanity Mirror
Hair Dryer
Iron and Board
Safety Deposit box (free)
Air Conditioning & Ceiling Fan
Coffee Maker
Plasma TV 26”
Satellite TV
Mini bar (Water, Soft drinks and beer stocked daily)
Balcony / Terrace
Telephone in room and Bathroom

JUNIOR SUITE DELUXE ACCOMMODATIONS
396 Junior Suites Rooms
1 King bed or 02 double beds
Bedroom & Living area
Full Bathroom with Jacuzzi
Vanity Mirror and hair dryer
Iron and Board
Safety Deposit box (free)
Air Conditioning & Ceiling Fan
Plasma TV 26”
Satellite TV
Mini bar (water, soft drinks and Beer stocked daily)
Coffee Maker
Wireless internet available (additional charge) (TBA)
Balcony / Terrace
Telephone in room and Bathroom

24 Laguna Villa Suites
Includes all the services as Platinum Suite
Bedroom with Living area
Jacuzzi
1 free day in the Spa (30 minutes massage, facial, manicure and pedicure)

98 Platinum Suites rooms
2 Double beds or 1 King bed
Bathroom with Jacuzzi, Vanity Mirror with light and Hair Dryer
Bedroom & Living area
Jacuzzi in Balcony/Terrace
Coffee Maker
Iron and Board
Telephone in room and bathroom
Plasma TV 32”, DVD and CD Stereo
DVD Library available at Platinum Lounge
Premium bar with: Tequila, Gin, Vodka and Whisky
Princess Wine’s menu with additional cost
Mini bar (Water, Soft drinks and Beer stocked daily)
Safety Deposit box (free of charge)
Air Conditioning & Ceiling Fan
Pillow’s menu Service
24 hours Room Service
Free use of business center (Internet only)
Platinum Bracelet & Concierge Service with use of exclusive Platinum Lounge
Private pool with butler service (drinks only)
International Newspapers located in Platinum Lounge
Nightly turn down service
2 beach towels in room
Use of bathrobes during entire stay, 2 pairs of slippers per room
Free internet at Platinum Club Lounge
Free internet in room
Private Check-in with cold towel and welcome cocktail
Domestic, International & Premium brand Drinks (aged liquors not included)
1 Special dinner at the beach
Concierge service at Platinum Lounge Club
Exclusive area with continental Breakfast at Platinum Lounge Club
Exclusive area with hors d'oeuvres at Platinum Lounge Club
Breakfast and lunch a la carte service in the Platinum Lounge Restaurant
Reservations for à la carte restaurants by phone
Welcome gift in room upon arrival
Discount on Green Fees at Golf Course (TBA)
Discount on Spa Treatments (single services items only)
One open water dive (per person, per stay) depending on weather
(Certified divers with International Certificate, original certification required)
Reserved area at the beach with butler service (drinks only)
30 minutes massage (per person per week)
1 Beach Bag with Princess Logo
Deluxe Amenities in Room


Dining


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RESTAURANTS

Restaurants  (ALL INCLUDED 24 H.)
We are pleased to offer guests a select choice of cuisine which may be enjoyed in the following restaurants at the Hotel Grand Riviera Princess:

Buffet Restaurant "Verde". Air Conditioned.
“Riviera”
Breakfast          07:00 h – 10:30 h 
Lunch               12:30 h – 15:00 h
Dinner              19:00 h – 23:00 h
International Buffet.
Non-Smoking.


Dress Code: In order to respect the different cultures visiting our hotels, guests are requested to observe dress codes. The use of a t-shirt and shoes is obligatory. Please do not enter while wet.



*Grill Restaurant: “ La Vaqueria ”. Air Conditioned.
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of central court.


* International Gourmet Restaurant: “Le Fleur”. Air Conditioned.
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of central court.


* Italian Restaurant: “Mama Mia”. Air Conditioned.
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of central court.


* Mexican Restaurant: "La Hacienda". Air Conditioned.
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of central court.


* "Negresco" Restaurant. Air Conditioned.
Breakfast          07:00 h – 10:30 h 
Lunch               12:30 h – 15:00 h
Dinner              18:00 h – 22:00 h
International Buffet.
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: Beach.

* "La Tortuga" Restaurant. Air Conditioned.
Breakfast          07:00 h – 10:30 h 
Lunch               12:30 h – 15:00 h
Dinner              18:00 h – 22:00 h
International Buffet.
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: Beach.


* Swiss Tematic Restaurant: “La Fondue”. Air Conditioned.
Open from 19:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of the pool.

 NOT INCLUDED Restaurants in Junior Suite Category 

* Seafood Restaurant: "Las Olas". Air Conditioned.
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of the pool.

* Asiatic Restaurant: “Miso”. Air Conditioned. 
Open from 18:00 to 23:00 h.
Menu a la Carte. (On request).
Possibility of special diet or vegetarian menus on request.

Non Smoking.
Situation: In front of central court.

NOT INCLUDED Restaurants in any room category.

* "Thai Beach Club" Restaurant. Thailand "Cuisine".

Situation: In the beach.

Dress code for all a la carte restaurants: Informal-elegant. Long trousers, shirt with sleeves and closed shoes for gentlemen.

 BARS

Bars (ALL INCLUDED 24H)


At the Hotel Bavaro Princess there are 7 bars, serving alcoholic and alcohol-free drinks and cocktails. Opening hours are as follows:

* Sport Bar “5 Avenue”                    24 hours, near the Sunset lobby commercial area.

* Bar “Areito”                                   22:30 – 02:00 h., inside "Areito" disco.

* Pool Bar “Poquito”                        10:00 – 18:00 h., in the pool near the Lobby.

* Bar "Gym Bar", inside gym , energetic drinks not included.

* Pool bar“Fantasy Bar”                   10:00 – 18:00 h. In the pool.

* Pool bar“Maya Bar”                       07:00 – 12:00 h. In the pool.

* Pool bar“Tequila”                          10:00 – 18:00 h. In the pool.

* Chill Out "Ibiza"                             17:00 – 23:00 h. Near Sports bar.

* Lobby Bar Sunset                          08:00 - 12:00 h. Inside Sunset Lobby.

* Lobby Bar Riviera                          08:00 – 12:00 h. Inside Riviera Lobby.

* Platinum Sunset Bar                      07:00 – 23:00 h. in Sunset Platinum.

* Platinum Riviera Bar                      07:00 – 23:00 h. in Riviera Platinum.

* Bar Punta Bete                               18:00 – 23:00 h. between "Mamma Mia" & "La Vaqueria" restaurants.

* Bar Chactemal                                18:00 – 23:00 h. between "La Hacienda" & "Le Fleur" restaurants.


* Hours are subject to change

Activities & Entertainment


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ALL INCLUSIVE FEATURES AND FACILITES.

· All Inclusive 24 hours
· 12 swimming pools (8 main swimming pools for Adults and 4 for Children) Some with Jacuzzis inside
· 2 International Main Buffets
· *7 A La Carte Restaurants
· (1 Mediterranean/Italian, 1 Grill, 1 Seafood, 1 Mexican, 1 Asian Fusion, 1 Italian, 1 Gourmet International & 1 Swiss)
· 7 Bars (Including a Sport Bar and 3 Swim-up bars)
· 2 Snack bars
· Ice Cream Parlor
· Fully equipped Fitness Centre within Spa complex
· Daytime organized activities and Nightly Entertainment at the "Princess" Theater
·Disco Lounge (entrance and national & international drinks included)
· Non-motorized water sports (free use)
· Archery
· 2 Tennis Courts
· 2 Paddle Courts
· Multi use court (basketball, football, soccer, etc)
· Introductory Scuba lesson in swimming pool (1 lesson per person per stay)
· Internal transportation
· Honeymoon Package "Romance"(Marriage Certificate required, Minimum Period Required) The package includes room with King size bed, Fresh fruit basket, 1 bottle of tequila in the room, nightly turn down service and a special floral arrangement in the room. Your marriage certificate must be within 6 months of your arrival at the resort.
· Renewal of Vows "Eternity"free. Platinum and Laguna Villa suite guest only. Minimum fo 7 nights stay
· Bicycle Rental

FEATURES AND FACILITIES WHICH ARE NOT INCLUDED

· Spa Service
· Medical Center (Doctor on call 24 hours),
· Meeting rooms facilities
· Business Center
· Shops and Logo shop
· Aquatic Sports Centre (TBA)
· Room Service (Junior Suite & Junior Suite Deluxe)
· Wedding Packages (Serenity)
· Golf Packages (special rates for Princess clients)(TBA)
· Baby Sitting
· Asian and Seafood Restaurants for Junior Suites Category
· Thai Beach Restaurant
· Laundry Service
· National and International Calls
· Wireless Internet service in some Areas of the hotel

 

Children's Programs


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· Funtastic Teen’s Club (ages 13-17 years)
· Mini-Club during the day, outside area with games, house club and swimming pool (ages 4 – 12 years)
· Mini club at night with entertainment for Children, Mini Disco, Mini Theater with marionette, mini cinema, room with Video games (ages 4 – 12 years)


 
 

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